Effective Date: April 19, 2025
Company: Tambla Store
Website: https://tambla.store
Contact Email: help@tambla.store
1. Overview
At Tambla.store, we are committed to providing high-quality digital content and learning experiences. Due to the nature of digital products, we have specific refund conditions to ensure fairness to both our customers and our creators.
2. Refund Eligibility
We offer refunds under the following conditions:
- You are unable to access the course or resource due to a technical issue on our platform that we cannot resolve.
- The content you received is completely different from what was described or advertised on the product page.
- A duplicate purchase of the same course or resource has occurred.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Accidental purchases or mistaken identity of a course/resource.
- Completion of a large portion (50% or more) of the course.
- Claims made 7 days after the purchase date.
- Downloadable materials that have already been accessed or saved.
4. How to Request a Refund
To request a refund, please contact us at help@tambla.store with the following details:
- Your full name and email address
- Order number or transaction ID
- The course or resource name
- Reason for the refund request
We will review your request within 3 business days and get back to you with a resolution.
5. Refund Method
Approved refunds will be processed to the original method of payment (e.g., M-Pesa, card, or mobile wallet) within 5-7 business days, depending on your provider.
6. Contact Us
For any questions or concerns regarding your order or refund eligibility, feel free to reach out:
📧 help@tambla.store
🌐 https://tambla.store