FAQs
Frequently Asked Questions
1: What is a "How To" Resources?
“How To” Resources is a step-by-step guide designed to teach you how to complete everyday tasks. These Resources are practical, simple, and tailored to help you achieve things like paying bills, applying for government services, or registering for healthcare—all without needing special skills.
2: Do I need internet access to follow the Resources?
Most of the topics in the course can be accessed online, so having internet access is helpful. However, some tasks (like using USSD codes or M-Pesa) can be done without internet on a basic mobile phone. Each guide will specify what tools you need.
3: Are the steps in this Resources updated?
Yes, we regularly update each guide to reflect the latest procedures, paybill numbers, and website links. It’s always a good idea to double-check with the official source, especially when dealing with payments or government services.
4: Can I share these guides with others?
Absolutely! These guides are meant to help as many people as possible. Feel free to share the course links, or information with friends, family, or colleagues who might benefit from them.
5: What if a step doesn’t work for me?
If you encounter issues while following a guide, first make sure your details (like account numbers or ID numbers) are correct. If the issue persists, contact the official support channel for that service (e.g., KPLC, NHIF, eCitizen). You can also reach out to us for updated help or clarification.
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